Making and taking calls in English can be extremely difficult. Misunderstandings and misinterpretation can have serious effects on business and on relationships with clients and colleagues.
Our Telephone English course is an ideal choice if you regularly need to make and receive phone calls in English. The course includes lots of practice, advice, tips to help you turn your phone into a business tool and communicate with confidence.
Each lesson includes real-time practice making calls and is both focused and practical. You will be prepared for the unexpected and by the end of the course will feel much more confident when the phone rings.
During this course you will learn and pratice:
- The language and skills you need for starting and finishing calls, checking and correcting information, making appointments, changing arrangements, making enquiries and dealing with problems and complaints on the phone
- Using tactful and appropriate language in challenging situations
- Using voicemail and leaving messages