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Take Your English To The Next Level!

Live English Language Classes For Freelancers


English for Freelancers - Telephone/Skype Calls

Course information

circle 10 lessons
clock 60 mins each
Group size 6 learners


Understand and be understood on the phone


Making and taking calls in English can be extremely difficult. Misunderstandings and misinterpretation can have serious effects on business and on relationships with clients and colleagues.


Our Telephone English course is an ideal choice if you regularly need to make and receive phone calls in English. The course includes lots of practice, advice, tips to help you turn your phone into a business tool and communicate with confidence.


Each lesson includes real-time practice making calls and is both focused and practical. You will be prepared for the unexpected and by the end of the course will feel much more confident when the phone rings.


During this course you will learn and pratice:

  • The language and skills you need for starting and finishing calls, checking and correcting information, making appointments, changing arrangements, making enquiries and dealing with problems and complaints on the phone
  • Using tactful and appropriate language in challenging situations

Course Schedule

Level: Pre-Intermediate / Intermediate

Start Date Days Time


Seats Remaining Lessons Price  
26 Mar 2012 Mon Wed Fri 07:00 - 08:00 6 10 $140 Register
26 Mar 2012 Mon Wed Fri 12:00 - 13:00 6 10 $140 Register


1. Starting a call2. Receiving calls3. Making plans over the phone
4. Ending calls5. Communicating between cultures6. Solving problems
7. Making and dealing with complaints8. Making arrangements9. Changing plans
10. Rude and tactful language  

Course Overview

Target Audience

  • Freelancers
  • Developers
  • Designers
  • Entrepreneurs

Key Content

  • Starting and finishing calls
  • Checking and correcting information
  • Making appointments
  • Changing arrangements
  • Making enquiries
  • Dealing with problems and complaints
  • Using tactful language in challenging situations


  • Pre-Intermediate
  • Intermediate
  • Upper Intermediate


  • Use the vocabulary needed to make and receive business and personal phone calls
  • Plan, start and end calls appropriately
  • Make and change arrangements confidently
  • Use appropriate style and language for making calls
  • Exchange information confidently
  • Avoid misunderstandings by asking for and giving clarification
  • Sound friendly and polite
  • Use different levels of formality
  • Deal with callers’ problems
  • Make and receive difficult phone calls


  • Live role plays 
  • Simulations
  • Interactive tasks
  • Focused conversation
  • Language activities such as gap fills and matching exercises
  • Vocabulary work