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Our Courses

  • Telephone English

Turn the phone into a powerful business tool and start speaking with confidence

Telephone English Course

Telephone English

Course information

circle 15 lessons
clock 60 mins each

From $300

Register now:

Group (2)

Group (4)


Making and taking calls in English can be extremely difficult. Misunderstandings and misinterpretation can have serious effects on business and on relationships with clients and colleagues.


Our Telephone English course is an ideal choice if you regularly need to make and receive phone calls in English. The course includes lots of practice, advice, tips to help you turn your phone into a business tool and communicate with confidence.


Each lesson includes real-time practice making calls and is both focused and practical. You will be prepared for the unexpected and by the end of the course will feel much more confident when the phone rings.


During this course you will learn and pratice:

  • The language and skills you need for starting and finishing calls, checking and correcting information, making appointments, changing arrangements, making enquiries and dealing with problems and complaints on the phone
  • Using tactful and appropriate language in challenging situations
  • Using voicemail and leaving messages

Course Overview

Target Audience

  • Executives
  • Managers
  • Business professionals
  • Entrepreneurs

Key Content

  • Starting and finishing calls
  • Checking and correcting information
  • Making appointments
  • Changing arrangements
  • Making enquiries
  • Dealing with problems and complaints
  • Using tactful language in challenging situations
  • Using voicemail and leaving messages


  • Pre-Intermediate
  • Intermediate
  • Upper Intermediate
  • Advanced


  • Use the vocabulary needed to make and receive business and personal phone calls
  • Plan, start and end calls appropriately
  • Make and change arrangements confidently
  • Use appropriate style and language for making calls
  • Exchange information confidently
  • Avoid misunderstandings by asking for and giving clarification
  • Sound friendly and polite
  • Use different levels of formality
  • Deal with callers’ problems
  • Make and receive difficult phone calls


  • Live role plays 
  • Simulations
  • Interactive tasks
  • Focused conversation
  • Language activities such as gap fills and matching exercises
  • Vocabulary work


I'll just put you through

  1. Preparing to call
  2. Receiving calls
  3. Starting a call
  4. Taking and receiving messages
  5. Repetition

Call me back

  1. Making plans
  2. Starting a conversation
  3. Making arrangements
  4. Changing plans
  5. Ending a call

There seems to be a problem

  1. Rude and tactful language
  2. Telephoning between cultures
  3. Solving problems
  4. Leaving a voicemail message
  5. Making and dealing with complaints

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