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  • Telephone English

Turn the phone into a powerful business tool and start speaking with confidence

Telephone English Course

电话英语

课程信息

circle 15 节课
clock 每节课60分钟
money

From $300

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接打英语电话可能特别难。误会误解会对商务、客户及同事关系造成严重的影响。

 

如果您经常需要接打英语电话,我们的电话英语课程是一个非常理想的选择。该课程设置了很多实习课,还包括很多建议和技巧,它们将助您把电话变成一个强大的商务工具,可以轻松自如地通话交谈。

 

每节课包括即时的拨打电话练习,课程具有针对性和实践性。您将可以应付意外来电,在课程结束时,您将更加轻松自如地接打电话。

 

在本课程期间,您将学习并练习:

  • 开始和结束电话、检查并纠正信息、约会、更改计划、询问、处理问题和投诉等电话中您需要的语言和技能
  • 在处理辣手问题时,使用圆滑老练、恰当的语言
  • 使用语音信箱留言
 

Course Overview

Target Audience

  • Executives
  • Managers
  • Business professionals
  • Entrepreneurs

Key Content

  • Starting and finishing calls
  • Checking and correcting information
  • Making appointments
  • Changing arrangements
  • Making enquiries
  • Dealing with problems and complaints
  • Using tactful language in challenging situations
  • Using voicemail and leaving messages

Level

  • Pre-Intermediate
  • Intermediate
  • Upper Intermediate
  • Advanced

Outcomes

  • Use the vocabulary needed to make and receive business and personal phone calls
  • Plan, start and end calls appropriately
  • Make and change arrangements confidently
  • Use appropriate style and language for making calls
  • Exchange information confidently
  • Avoid misunderstandings by asking for and giving clarification
  • Sound friendly and polite
  • Use different levels of formality
  • Deal with callers’ problems
  • Make and receive difficult phone calls

Methodology

  • Live role plays 
  • Simulations
  • Interactive tasks
  • Focused conversation
  • Language activities such as gap fills and matching exercises
  • Vocabulary work

Lessons

I'll just put you through

  1. Preparing to call
  2. Receiving calls
  3. Starting a call
  4. Taking and receiving messages
  5. Repetition

Call me back

  1. Making plans
  2. Starting a conversation
  3. Making arrangements
  4. Changing plans
  5. Ending a call

There seems to be a problem

  1. Rude and tactful language
  2. Telephoning between cultures
  3. Solving problems
  4. Leaving a voicemail message
  5. Making and dealing with complaints

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